Frequently Asked Questions
Your Questions Answered Here
We are a Certified by Aquascape Inc, our industry product manufacture leader. Certified Aquascape Contractors are some of the most qualified installers in the entire water feature industry. All “CAC’s” are required to attend regular product and installation training events annually and take pride in their knowledge and levels of customer service. Services Provided Custom Water Features, Landscape Construction, Koi Ponds, Ponds, Water Fountains, Fountainscapes, Streams, Ecosystem Ponds, Waterfalls, Water Bowls, Urns, Pond Installation, & Pond Maintenance.
The level of maintenance and care your water feature needs is related to the size, scope, and complexity of your water feature. Some are low maintenance and require minimal attention, while others need more. Pond Pros also offers maintenance packages and services to ensure the health and functionality of your water feature long after installation.
Any addition you make to your water feature depends on what already exists. We recommend setting up a consultation with our experts for more specific feedback of what’s possible.
There is a rather large variety of plants that can be used in a Koi Pond or Waterfall! We recommend only buying from an aquatic nursery as many fertilizers are not safe for fish. We like to carry both hardy and tropical plants such as Water Lilies, Iris, Pickerel, Canna, Elephant Ear, Hyacinth, Water Lettuce and so much more!
Yes. Koi and goldfish are usually fine together unless there is a size difference of 6” or more.
Bring us a water sample. Most fish health issues stem from bad water quality. If you bring us a sample and we can find the root of the issue, we can usually advise you on a treatment protocol. Please note that we are not licensed veterinarians and can only give advice, not provide a medical diagnosis.
Fish actually go into a hibernated state during the winter. We suggest you stop feeding fish when the water temperatures are 50 degrees and below.
We have an in-store brand we love, but any standard koi food with good protein and wheatgerm is fine.
Technically, no. In Ecosystem ponds fish can live off the natural biofilm. However, feeding them fish food will enhance their color, treat for diseases as well as provide pleasure for you and your family as you care for them, and even train them to eat from your hand.
This all depends on the size of the pond and the efficacy of the filter. With proper filtration, we suggest a 1” fish per 50 gallons. For example, a 500-gallon pond can fit 10” of fish. Meaning two 5” fish, Or three- 3” fish.
We service all of Southern NJ and the Shore. Give us a call to see if you are in our service area.
Yes. Check our list of Services HERE.
Yes. We offer classes in the spring, provide consultations, and provide Education Cleanings!
Yes. We provide full Drain & Cleans, Education Cleanings, and Renovation Clean Ups.
Yes. We will need to plug in pumps, filters, and lights.
These projects can vary depending on the size and how elaborate they are. The average project takes 3-7 days.
There is a very large range of cost for features. Please check out our pricing guide page HERE.
Check out our gallery to get a few ideas of what you like and then check out our pricing guide page. Then feel free to submit a request for a consultation!
Once we have your request, one of our team members will give you a call to schedule an in-person consultation so you can have your own custom quote and design.
During the winter, we remove all pumps and plumbing to prevent any damage to pipes, plumbing, or pumps due to freezing.
No, since you are not sustaining an Ecosystem, Pondless Waterfalls can be turned on & off at your leisure.
Pondless Waterfalls offer the sights and sounds of water without the requirement of a filter or Ecosystem. There is an underground basin the holds enough water for a pump to recirculate the water through the system without drying out.
Pond repairs vary in price and can cost anywhere from a few hundred to several thousand dollars. The cost depends on the nature, size, and complexity of your problem and the repair. Garden State Koi is committed to providing the best service, and we will present you with all possible options to repair your pond, along with cost estimates, after assessing the damage.
During the fall, we tent our ponds to prevent leaves and debris from building up. During the winter, we remove this netting so it doesn’t collapse, and then remove all pumps and plumbing. We do this to prevent any harm to the fish from super-cooling water and prevent any damage to pipes, plumbing or pumps from freezing. (See What happens to the fish over the winter?)
Yes. When you’re working with an Ecosystem, you need keep the water moving through the filter and keep the oxygen cycle going to keep the fish healthy and the algae level down.
We like to work with Ecosystem Filtration. This system uses a Skimmer and a Biofalls that work with the natural cycle of nutrients in the water. If built correctly, they are low maintenance and require very little chemical treatment.
A Liner. All of our water features are self-contained and filtered. A rubber liner holds the water underneath the stone. We use 45Mil EPDM rubber.
Ponds are ecosystems in that they serve as a biological community of interacting organisms. Your pond becomes a natural ecosystem that works with its surroundings to sustain life, all while providing you with a low maintenance paradise.
Our Experience
Our People
Our People
Pond Pros has years of experience in the field and are knowledgeable about the best practices and techniques for building and maintaining a water feature. We can help you design and build a pond or fountain that is both beautiful and functional, and can also provide advice and support throughout the process. We hire the best, most friendly staff, who truly wish to provide exceptional service.
Our Promise
Our Promise
Pond Pros will deliver the highest quality water feature products, installed with professional care. We offer opportunities to our employees to further their knowledge in the industry and place a high priority on continuing education. We will stay on the forefront of design and technology innovations so that your pond or waterfall will be top of the line and modernized. We promise to respond to concerns and issues swiftly and keep costs low for all our customers.
Hire a Pro. Enjoy Your Water Feature.
Stop spending your spring cleaning up muck, leaves and debris. Pond Pros will handle clean your water feature top to bottom and ensure you are ready for a summer of relaxation. Friends and Neighbors will be in awe of the vacation landscape you have created at home and you will appreciate how easy it is to let Pond Pros maintain it.
How can Pond Pros help you?
Ponds & Lakes
A beautiful and serene water feature for your home or business. Add fish and Koi to truly bring life to your feature. We offer a variety of plants and will plant and fertilize them for free with a maintenance plan!
Fountains & Waterfalls
Quick to install, energy efficient and easy to maintain, add a fountain or pondless waterfall and relax in the sounds of natures beauty.
Service & Maintenance
Not only can we install new features, but we service and maintain a wide range of ponds, waterfalls and fountains.
Hire a Pro. Enjoy Your Water Feature.
Stop spending your spring cleaning up muck, leaves and debris. Pond Pros will handle clean your water feature top to bottom and ensure you are ready for a summer of relaxation. Friends and Neighbors will be in awe of the vacation landscape you have created at home and you will appreciate how easy it is to let Pond Pros maintain it.
How can Pond Pros help you?
Ponds & Lakes
A beautiful and serene water feature for your home or business. Add fish and Koi to truly bring life to your feature. We offer a variety of plants and will plant and fertilize them for free with a maintenance plan!
Fountains & Waterfalls
Quick to install, energy efficient and easy to maintain, add a fountain or pondless waterfall and relax in the sounds of nature’s beauty.
Service & Maintenance
Not only can we install new features, but we service and maintain a wide range of ponds, waterfalls and fountains.
Monthly Newsletter
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Client Testimonials
Work with the #1 Pond & Waterfall Installer in South Jersey!
As a customer of Pond Pros, I am extremely satisfied with the level of service and expertise they provide. From the initial consultation to the final installation and maintenance of my pond, the team at Pond Pros has been professional, efficient, and responsive to my needs. They took the time to understand my vision and created a custom pond design that exceeded my expectations. I highly recommend Pond Pros to anyone looking for a reliable team to help bring their pond dreams to life.
Ocean City, NJ
Our business relies on a beautiful and functional pond to enhance our outdoor space and we are thrilled to have found Pond Pros for our maintenance needs. Their team of professionals is knowledgeable and reliable, and we appreciate their proactive approach to pond care. Additionally, their communication is excellent, keeping us informed of any issues and addressing them promptly. We trust Pond Pros to keep our pond looking and functioning its best, and we highly recommend them to other businesses looking to enhance their outdoor spaces.
Philadelphia, PA
Some of Our Work
Hiring a professional contractor to install or clean your pond, fountain or waterfall can save you time and effort. Water feature building and maintenance can be a time-consuming and labor-intensive task, and by hiring a professional contractor, you can relax and enjoy without worrying about the work.
